Terms of service
General Terms & Conditions – gotraveloman.com
Effective as of: 01.01.2026
gotraveloman.com – operating under Origins Travel Group
1. Company information
gotraveloman.com is a travel advisory and trip-planning service, registered as a sole proprietorship under Origins Travel Group, with its registered office at Barkasstraat 41, 1086 VJ Amsterdam, The Netherlands.
We act with the utmost care but accept liability only to the extent required or permitted by law.
2. Scope
2.1. These General Terms & Conditions apply to all offers, quotations, agreements, bookings and communications from gotraveloman.com, regardless of the channel (including WhatsApp, email, or website).
2.2. By confirming a booking, the customer acknowledges and agrees to these Terms & Conditions.
2.3. Deviations or additions are valid only if confirmed in writing by gotraveloman.com.
2.4. The terms of gotraveloman.com shall prevail over any terms used by third parties or customers.
3. Services and role of gotraveloman.com
3.1. gotraveloman.com provides tailor-made travel experiences in Oman, including:
- Personal itinerary design and route development
- Intermediation for accommodation, transport, guides, and activities
- Organisation of self-drive and guided tours
- Optional assistance with booking flights through third parties
3.2. gotraveloman.com always acts as an intermediary between the traveller and local service providers (such as hotels, carriers, and guides). We are not the performing party.
3.3. We work exclusively with carefully selected local partners with proven reliability and compliance with local safety and quality standards. Nevertheless, these parties remain independently responsible for delivering their services.
3.4. gotraveloman.com accepts no liability for errors, omissions, delays, cancellations, or shortcomings by such third parties.
3.5. If gotraveloman.com assists with flight bookings, this is solely as a courtesy service. The air carriage agreement is concluded directly between the customer and the airline. The customer retains any rights directly against the airline under applicable laws and regulations, including Regulation (EC) No. 261/2004 on passenger rights.
4. Booking process & payment
4.1. A booking is concluded once gotraveloman.com has sent a written or electronic confirmation (via email or WhatsApp).
4.2. Deposit: A deposit is required upon booking, calculated based on direct costs needed to secure reservations with local partners.
4.3. Final payment: The remaining balance must be received in full no later than 4 weeks (28 days) prior to departure.
4.4. For bookings made within 30 days of departure, the full amount is due immediately.
4.5. In case of late payment, gotraveloman.com may cancel the trip without refund of amounts already paid.
4.6. In the event of late or incomplete payment, gotraveloman.com is entitled to suspend performance of its services in whole or in part until full payment is received. gotraveloman.com is not liable for any consequences or damages arising from such suspension.
5. Cancellation & refunds
Cancellation by the customer
5.1. Cancellations must be submitted in writing (email or WhatsApp) and are only valid after written acknowledgement by gotraveloman.com.
5.2. Within 48 hours of booking confirmation, cancellation is free of charge.
5.3. After this reflection period, the following fees apply:
| Time of cancellation | Cancellation fee |
|---|---|
| Up to 30 days before departure | 35% of the total trip price |
| Between 30 and 14 days before departure | 70% of the total trip price |
| Within 14 days before departure | 100% of the total trip price |
5.4. gotraveloman.com will make reasonable efforts to obtain any refunds from local partners, but is not obliged to do so. Only amounts actually returned by third parties can be refunded.
5.5. Travellers are responsible for arranging appropriate cancellation insurance.
5.6 Flights and non-refundable costs
Where flights are booked by Oman Secrets (or an affiliated company) as part of the travel arrangement, such flights are subject to the terms and conditions of the respective airline.
To the extent that flights are booked under fare conditions that are by their nature non-refundable or only partially refundable or changeable, the associated costs cannot be refunded in the event of cancellation by the traveler, insofar as such costs cannot be (fully) recovered by Oman Secrets from the airline.
The costs of such non-refundable flights shall be charged to the traveler in full, in addition to and on top of the cancellation fees set out in Article 5.3, regardless of the moment of cancellation, provided that these costs have been irreversibly incurred.
The cancellation percentages referred to in Article 5.3 are calculated on the basis of the total travel price, including the value of services already rendered, organisation, reservation and advisory work.
If the airline subsequently grants a (partial) refund, the amount actually received will be passed on to the traveler after receipt, less any reasonable administration costs.
Cancellation by gotraveloman.com
5.7. If a trip is cancelled due to unavoidable and extraordinary circumstances (such as natural disasters, political unrest, weather conditions, or government measures), gotraveloman.com will endeavour to reschedule. Refunds are made only to the extent local partners return funds.
6. Changes & force majeure
6.1. Changes by the customer: Requests must be submitted in writing, are subject to availability, and may incur additional costs.
6.2. Changes by third parties or due to force majeure: In unforeseen circumstances—e.g., weather changes, road or hotel closures, or safety risks—gotraveloman.com may adjust the trip or parts thereof. We will strive to offer a reasonable alternative but accept no liability for resulting damages or costs.
6.3. Force majeure includes, without limitation: natural disasters, pandemics, war, riots, strikes, fire, government measures, and transport delays. In case of force majeure, gotraveloman.com is not obliged to provide refunds or compensation. Customers should have suitable travel insurance.
7. Liability & indemnity
7.1. gotraveloman.com is only liable for damage directly resulting from intent or gross negligence.
7.2. In all cases, liability is limited to the amount paid for the trip, and solely pro rata to the objectively deficient portion, if any.
7.3. gotraveloman.com is not liable for:
- Errors, shortcomings, or omissions of third parties (including local partners or airlines)
- Delays, overbookings, changes, or cancellations of flights, even if assisted by gotraveloman.com
- Accidents, illness, injury, loss, damage, or theft during the trip
- Consequential loss, loss of holiday enjoyment, loss of profit, or non-pecuniary damage
7.4. The traveller shall indemnify gotraveloman.com against any third-party claims arising from the traveller’s conduct or negligence during the trip.
7.5. If unfounded claims, complaints, or legal actions are brought against gotraveloman.com by or on behalf of the customer, all reasonable legal defence costs (including correspondence) shall be borne by the customer.
8. Traveller obligations
- Valid travel documents (passport, visa, driver’s licence, vaccinations)
- Timely presence at meeting points and appointments
- Adequate travel and cancellation insurance
- Physical fitness appropriate to the chosen trip
Participation in adventurous activities (such as hikes, wadis, canyoning, or off-road tours) is entirely at one’s own risk. gotraveloman.com and its partners are not liable for injury or material damage arising therefrom.
9. Third parties & local operators
9.1. Bookings with local providers are subject to their own terms & conditions.
9.2. gotraveloman.com is not a party to the contract between the customer and the local operator and is not responsible for the performance or quality of services by third parties.
9.3. Complaints or damage must be reported directly to the relevant provider. If gotraveloman.com assists, this is as a courtesy and without any liability.
9.4. gotraveloman.com is not responsible for any printing, typographical, programming or communication errors, nor for discrepancies between published information (such as descriptions, photos or other third-party imagery) and the actual situation on site. All information is compiled with care and serves illustrative purposes only.
10. Travel documents, health & risks
10.1. Customers are solely responsible for holding valid passports, visas, and any required vaccinations.
10.2. gotraveloman.com accepts no liability for refusal of entry to a country or delays caused by missing or invalid documents.
11. Intellectual property & communications
11.1. All texts, photos, designs, videos, and other materials on the website or social channels of gotraveloman.com remain the intellectual property of gotraveloman.com.
11.2. Any use or reproduction without prior written consent is prohibited.
11.3. Official communications may take place via email or WhatsApp; messages are deemed received only after acknowledgment by gotraveloman.com.
12. Privacy
12.1. gotraveloman.com processes personal data solely to perform bookings and provide travel-related services.
12.2. Data will not be sold or shared with third parties, except where necessary to perform the booked trip.
12.3. Customers have the right to access, rectify, and delete their personal data.
13. Governing law & disputes
13.1. These Terms are governed exclusively by Dutch law.
13.2. Disputes shall be submitted to the competent court in Amsterdam, The Netherlands.
13.3. gotraveloman.com may propose mediation to settle a dispute amicably, without obligation.
14. VZR Garant
In order to meet its statutory obligation to provide a guarantee, gotraveloman.com makes use of the guarantee scheme provided by VZR Garant. You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZR Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of gotraveloman.com, you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.
Article 15 – Calamiteitenfonds
Origins Travel Groep (CoC no. 99397315) is affiliated with the Stichting Calamiteitenfonds Reizen. The Calamiteitenfonds guarantee means that as a traveller participating in a trip covered by the guarantee, you will:
- receive (part of) your travel costs back if we are unable to carry out the trip fully or in part due to a calamity;
- be reimbursed for the necessary additional costs if we have to adjust the trip due to a calamity or if we have to repatriate you early.
A calamity is defined as an abnormal event caused by civil unrest or a natural disaster. For more information, visit calamiteitenfonds.nl/garantieregeling/information-in-english.
16. Final provisions
16.1. If any provision is invalid, the remaining provisions remain in force.
16.2. Only the Dutch version is legally binding; translations are for convenience.
16.3. The most recent version published on www.gotraveloman.com applies at all times.
By booking a trip with gotraveloman.com, you confirm that you have read, understood, and accepted these General Terms & Conditions.
For questions, please contact us via: info@gotraveloman.com
Warm regards,
Lars & Guido
Founders of gotraveloman.com